We require a credit card on file to reserve sessions. You will not be charged until your session is complete or as permitted by our cancellation policy. (GE Tax of 4.166% will be added at time of check-out.)
We ask that you please reschedule or cancel at least 1 daybefore your appointment or you will be charged a cancellation fee of 100% of the cost of your service; otherwise known as a full-service fee. If we are unable to process the fee, you will be required to pay the fee before your next session.
LATE ARRIVAL POLICY
Our staff can accommodate late arrivals only with advanced notice via phone call/text message. If we cannot provide a time extension, you may choose to enjoy a shorter session or you may choose to reschedule. You will be charged a full-service fee even if you decide to reschedule.
NO SHOW POLICY
Our staff will attempt to contact you once. They are required to remain in the office only for the first 15 minutes
of your appointment and if you are not present after 15 minutes - our staff is allowed to leave, the appointment will be considered a "no show" and you will be charged a full-service fee.
Please call ahead of time if you are feeling ill. If you call us with less than 24 hours, you will be charged a full-service fee.
Please arrive 5-10 minutes prior to your session to fill out our NEW CLIENT paperwork and/or to discuss your goals for treatment or this time will be allocated from your treatment time.
TIPS & GRATUITY
We do not require tips or gratuity from our clients and leave this to your discretion.
"Very professional, most relaxing, rejuvenating, healing, and best massage I have ever had. I'd give it a 10 Star, Five Diamond!" - Brian T.
"I have had several massages with Deanna and my husband has as well. She has given both of us therapeutic massages and is able to identify and treat our problems. She is very knowledgeable and professional. I would recommend her to any of my friends." - Sheryl R.
"Booked an appointment online. Not having been here before, I had little or no expectations. In hindsight, even if I had set the bar high, it would have been exceeded. The location is very convenient and the office/massage room very inviting, yet tranquil. Pressure was perfect. The massage started off with no oil which I thought was a little odd since this meant that the therapist has to work harder. Later, oil was used but very sparingly which pleased me. I've come out of some massages feeling totally greased up. This was definitely not the case. Needing to summarize, the massage was excellent, would definitely recommend and will be back." - Dwayne M.
"Excellent experience at BIMT! Deanna knows what she is doing and has strong hands to work out the worst of my chronic muscular problems. As an athlete I have frequent injuries and she is both comfortable with and competent in applying appropriate pressure to get blood flowing and assist in the healing process. I also love the peaceful and chic atmosphere Deanna has created in the massage room." - Stephanie S.
"Awesome day with Deanna. My first body scrub!!! What a wonderful feeling. Silky smooth feeling!!! My skin felt baby soft!!! Mahalo Deanna for making my day and pampering me! Can't wait to try a facial!!! You have a great gift as your massages have given me back mobility and relaxation!!! Hoping those who read this will book an appointment with you!!!" - Colleen O.
"Had an awesome 90-min massage with Deanna! Don't let her small stature fool you, she is strong and applied the right amount of pressure. Very relaxing atmosphere and felt so much better and relaxed when I left." - Mikihala M.