We require a credit card on file to reserve sessions. You will not be charged until your session is complete or as permitted by our cancellation policy. (GE Tax of 4.166% will be added at time of check-out.)
We ask that you please reschedule or cancel at least 1 daybefore your appointment or you will be charged a cancellation fee of 100% of the cost of your service; otherwise known as a full-service fee. If we are unable to process the fee, you will be required to pay the fee before your next session.
LATE ARRIVAL POLICY
Our staff can accommodate late arrivals only with advanced notice via phone call/text message. If we cannot provide a time extension, you may choose to enjoy a shorter session or you may choose to reschedule. You will be charged a full-service fee even if you decide to reschedule.
NO SHOW POLICY
Our staff will attempt to contact you once. They are required to remain in the office only for the first 15 minutes
of your appointment and if you are not present after 15 minutes - our staff is allowed to leave, the appointment will be considered a "no show" and you will be charged a full-service fee.
Please call ahead of time if you are feeling ill. If you call us with less than 24 hours, you will be charged a full-service fee.
Please arrive 5-10 minutes prior to your session to fill out our NEW CLIENT paperwork and/or to discuss your goals for treatment or this time will be allocated from your treatment time.
TIPS & GRATUITY
We do not require tips or gratuity from our clients and leave this to your discretion.
"Excellent experience at BIMT! Deanna knows what she is doing and has strong hands to work out the worst of my chronic muscular problems. As an athlete I have frequent injuries and she is both comfortable with and competent in applying appropriate pressure to get blood flowing and assist in the healing process. I also love the peaceful and chic atmosphere Deanna has created in the massage room."
"Awesome day with Deanna. My first body scrub! What a wonderful feeling. Silky smooth feeling! My skin felt baby soft! Mahalo Deanna for making my day and pampering me! Can't wait to try a facial!!! Deanna has a great gift as her massages have given me back mobility and relaxation! If you ever wondered what a massage could do for you, set up an appointment with Deanna! I can't wait for my next appointment!
- Colleen O.
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