POLICIES

OFFICE POLICIES

BOOK MY MASSAGE NOW
BOOKING POLICY
  • We require a credit card on file to reserve sessions. You will not be charged until your session is complete or as permitted by our cancellation policy.  (GE Tax of 4.166% will be added at time of check-out.)
CANCELLATION POLICY
  • We ask that you please reschedule or cancel at least 1 day before your appointment or you will be charged a cancellation fee of 100% of the cost of your service; otherwise known as a full-service fee.  If we are unable to process the fee, you will be required to pay the fee before your next session.  
LATE ARRIVAL POLICY
  • Our staff can accommodate late arrivals only with advanced notice via phone call/text message.  If we cannot provide a time extension, you may choose to enjoy a shorter session or you may choose to reschedule.  You will be charged a full-service fee even if you decide to reschedule.
NO SHOW POLICY
  • Our staff will attempt to contact you once.  They are required to remain in the office only for the first 15 minutes of your appointment and if you are not present after 15 minutes - our staff is allowed to leave, the appointment will be considered a "no show" and you will be charged a full-service fee.
SICKNESS POLICY
  • Please call ahead of time if you are feeling ill.  If you call us with less than 24 hours, you will be charged a full-service fee.
ARRIVAL TIME
  • Please arrive 5-10 minutes prior to your session to fill out our NEW CLIENT paperwork and/or to discuss your goals for treatment or this time will be allocated from your treatment time.
TIPS & GRATUITY
  • We do not require tips or gratuity from our clients and leave this to your discretion.  
Share by: